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Refined Care. We’ll remember, so you don’t have to.
Book a job with us and you’re on Refined Care. We note when each clean is next due, keep your next visit reserved as a priority client, and text you eight weeks before. No fee, nothing to sign.
You book once. We take it from there.
We do the job
Done properly, with before and after photos. While we’re there we work out when it’ll next be due, and set the timing with you.
Your next visit is held
You’re a priority client, so a day is reserved for you before the diary fills up, even when we’re booked out for weeks.
A text eight weeks before
With the day we’ve booked. Reply to move it or skip it, or do nothing and we’ll see you then. A reminder comes the day before, and our ETA on the day.
Each clean, on its own timing.
Nothing done before it needs doing, and nothing left until it’s a problem. Here’s what suits most Hobart homes.
Roof
Every 18 months to 3 yearsDepends on shade and trees. We keep an eye on it whenever we’re up there for the gutters.
Gutters
Every 6 or 12 monthsEvery 12 months for most homes, every 6 if you’re surrounded by trees.
House wash
Every 12 to 24 monthsSooner on shady, damp sides, where mould takes hold first.
Windows
Every 3, 6 or 12 monthsQuarterly near the coast or under trees, less often everywhere else.
Solar panels
Every 6 or 12 monthsEvery 6 months under trees or with lots of birds around, to keep the output up.
Driveways and paving
Every 12 to 24 monthsConcrete, pavers and sandstone. Sealing stretches it out to a number of years.
We set the timing with you for your place, and you can change it any time.
Looked after. At no extra cost.
Refined Care is simply how we treat every client once the job’s done.
Priority booking
Clients come first. Your next visit is held before new work goes in the diary, even when we’re weeks out.
A text eight weeks ahead
With the day we’ve reserved for you. Nothing to remember and nothing to chase.
Move it or skip it
Reply to the text and we’ll find a day that suits, or skip this one. You’re never locked in.
Photos every job
Before and after photos, plus anything worth knowing, like a loose ridge cap or a cracked tile.
Guaranteed, every visit
Not happy with the result? We come back and fix it at no cost.
No fee, nothing to sign
Refined Care costs nothing. Each visit is priced before we start, and you only pay for the work.
In plain English.
- Refined Care comes with every job. There’s nothing to join, sign or pay.
- We set how often each clean is due with you, and you can change it any time.
- Your next visit is reserved for you, with a text eight weeks before it. Reply to move it or skip it.
- Each visit is priced before we start, and you only pay for the work we do.
- Rather we didn’t remind you? Tell us and we’ll stop.
Our promise
Every job comes with our guarantee. If you’re not happy with the result, we come back and fix it at no cost. If we still can’t get it to the standard we promised, you don’t pay. We’ve never had to give a refund, but the guarantee is there because we stand behind every job.
- What you need to do
- Tell us as soon as you notice, with a photo if you can.
- How to claim
- Call or text 0429 166 227, or email hello@refinedgrounds.com.au.
- What we’ll do
- Book a visit at a time that suits you and put it right.
- Costs
- We cover every cost of the claim, including our travel. If making a claim costs you anything, send us the receipt and we’ll pay it back.
The benefits of this promise are in addition to other rights and remedies you have under the law.
Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled:
- to cancel your service contract with us; and
- to a refund for the unused portion, or to compensation for its reduced value.
You are also entitled to be compensated for any other reasonably foreseeable loss or damage.
If the failure does not amount to a major failure, you are entitled to have problems with the service rectified in a reasonable time and, if this is not done, to cancel your contract and obtain a refund for the unused portion of the contract.
Refined Grounds · Kingston TAS 7050 · 0429 166 227 · hello@refinedgrounds.com.au
Good questions. Straight answers.
What is Refined Care?
It’s how we look after our clients once the job’s done. We note when each clean is next due, keep your next visit reserved as a priority client, and text you eight weeks before. It comes with every job.
Does it cost anything?
No. There’s no fee and nothing to sign. Each visit is priced before we start, and you only pay for the work we do.
Do I need to sign up?
No. Book a job with us and you’re on it. We set how often each clean is due with you on the day.
What does priority mean?
Your next visit is held in our diary before new work goes in, so you’re not waiting weeks when we’re booked out.
Can I move or skip a visit?
Yes. Reply to the text and we’ll find another day that suits, or skip this one. You’ll also get a reminder the day before, and a text on the day with our ETA.
Which services does it cover?
All of them. Roofs, gutters, house washing, windows and solar panels come round most often, and driveways, decks, paving and sandstone too.
Can I stop the reminders?
Of course. Tell us by text, call or email and we’ll take you off.
Book it once. We’ll remember.
Free on-site quote, a fixed price before we start, and Refined Care with every job.